Customer Service

Payments

All our payments are processed securely through PayPal, using industry-leading technology to keep your information safe. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

​
This information has been obtained from the PayPal website. You can read the most up to date information about PayPal's Security Policy here.
 

Updated 2 June 2013



Shipping and Delivery


Robbie Green Originals Greeting Cards are shipped in rigid boxes, to ensure the integrity of the cards when they arrive on your doorstep.

All packages are sent via Australia Post Regular or Express Post service (whichever you choose on checkout).

Postage Costs


Postage costs are calculated according to Australia Post shipping rates on checkout.



Returns Policy

If you are dissatisfied with your Robbie Green Originals Greeting Cards, you are welcome to return them.



Returns Conditions



Items must be returned within 30 days of purchase. Items must be in their original, unused condition and in the original packaging.



Returns Procedure



1.   Please email contact@robbiegreenoriginals.com within 30 days of purchase to request a refund and we will email you a Returns Form.



2.   Complete Returns Form including the reason for your return and the original receipt.



3.   Mail your returned item and Returns Form within 30 days of purchase to the return address outlined on the Returns Form.

4.   Once items have been received, a refund will be issued to your PayPal account, less the original and return shipping costs.



Important Notes



Items can not be returned if they are not in their original, unused condition.



We do not refund the original shipping and handling that you paid on the order. You are required to cover the cost of return shipping.



Exchanges Not Accepted